Dir Lux Shipboard Shore Ex & Operations
Core
Critical link between shipboard Destination Services teams and shoreside regional product teams for luxury cruise lines, accountable for onboard commercial performance, operational execution, and shipboard team leadership.
Role type
Director of Luxury Shipboard Shore Ex & Operations
Builds
Luxury shore excursion experiences and destination services for cruise guests
Domain
Cruise industry, luxury hospitality, destination management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
shipboard leadership, revenue operations, training development, business plan design, strategic thinking, data analysis, financial analysis, project management, organizational skills
Preferred skills
fluency in multiple languages (English + 2), market research, guest recovery management
Technologies
none stated
Responsibilities
Act as primary conduit between shipboard and shoreside teams; translate onboard feedback into actionable insights; drive onboard destination revenue and guest satisfaction; lead and mentor onboard Destination Services teams; ensure flawless operational execution of shore excursions; conduct ship/port/operator visits for quality assurance; serve as advisor to VP Shore Excursions.
Seniority
Director, strategic leadership & fleet oversight