Director, Patient Support Program Operations
Core
Strategic leadership of patient support programs (PSPs) for pharmaceutical manufacturers, ensuring operational excellence, financial performance, and patient experience.
Role type
Senior Director, Patient Support Program Operations
Builds
End-to-end delivery of patient support programs, including launches, operations, and digital transformation.
Domain
Healthcare / Pharmaceutical Services
Required skills
P&L management, strategic partnership building, cross-functional leadership, digital transformation, regulatory compliance, team development, program launch execution, KPI monitoring, workflow optimization.
Preferred skills
Master's degree, pharmacovigilance knowledge, contract review experience.
Technologies
CRM platforms, reporting and analytics tools, business systems.
Responsibilities
Own strategy and P&L for a portfolio of PSPs; build strategic relationships with pharma manufacturers; oversee program delivery and compliance; lead digital transformation and process improvement; coach and develop program teams; act as senior escalation point for complex issues.
Seniority
Director, strategic leadership & team management