Specialist, Client Management
Core
Primary point of contact for key pharmaceutical clients, managing end-to-end program operations, driving continuous improvement, and ensuring delivery excellence across multiple business lines.
Role type
Specialist, Client Management (P3)
Builds
Integrated specialty pharmacy programs for biopharma partners
Domain
Healthcare / Pharmaceuticals / Specialty Pharmacy
Deliverable
client delivery
Required skills
Client relationship management, Program and project management, Financial and contract oversight, Data analysis and reporting, Cross-functional collaboration, Strategic planning
Preferred skills
CRM experience (Salesforce), Advanced Excel and PowerPoint proficiency, Project management tools experience
Technologies
Salesforce, Excel, PowerPoint, Project
Responsibilities
Serve as main point of contact for assigned pharmaceutical clients, Manage day-to-day program operations and timelines, Monitor program profitability and manage client billing activities, Prepare and deliver Quarterly Business Reviews, Track performance against service level agreements, Escalate risks and ensure leadership visibility
Seniority
Specialist, mid-level IC