Lead Service Delivery Manager, SAP Platform
Core
Lead SAP platform service delivery, contract/SLA management, and continuous improvement for SAP RISE and S/4HANA in a complex enterprise environment.
Role type
Senior IC Service Delivery Manager (SAP Platform)
Builds
SAP RISE and S/4HANA managed services, ITSM service catalogs, and executive performance reports
Domain
Healthcare + Enterprise ERP (SAP) + Cloud (Azure/AWS)
Required skills
SAP RISE, SAP S/4HANA, ITSM (Incident/Problem/Change/Service Catalog), SLA/Contract Management, Vendor Governance, Cloud Platforms (Azure/AWS), Executive Reporting, Continuous Improvement
Preferred skills
SAP Cloud ALM, SAP Focused Run, ServiceNow, ITIL practices, Regulated environment experience, Budget/Roadmap alignment
Technologies
SAP Cloud ALM, SAP Focused Run, ServiceNow, Azure Monitor, AWS monitoring tools
Responsibilities
Lead SAP RISE contract and SLA management with AMS providers and hyperscalers; Oversee SAP S/4HANA AMS service delivery and incident/problem/change management; Develop QBRs, KPI dashboards, and executive updates; Design and mature ITSM service catalog offerings; Drive continuous service improvement initiatives; Partner with architecture, product, security, and business stakeholders; Manage strategic vendor relationships and governance routines
Seniority
Senior, hands-on IC
