Operations Manager, Patient Support Program
Core
Lead day-to-day operations for a portfolio of patient support programs, ensuring KPIs, SLAs, and quality standards are met while coaching frontline supervisors.
Role type
Senior Operations Manager (Patient Support Programs)
Builds
Patient support programs for patients and healthcare providers
Domain
Healthcare / Pharmaceutical Services
Required skills
Operational leadership, KPI/SLA monitoring, workforce data analysis, performance management, process improvement, Quality Management Systems, change management, succession planning
Preferred skills
Oncology/rare disease program experience, workforce planning, bilingual English/French
Technologies
Quality Management Systems, operational data tools
Responsibilities
Monitor daily program operations and queue performance; Coach and support frontline supervisors; Translate data into action plans; Evaluate workflows and resource allocation; Support audits and continuous improvement; Develop talent and succession plans
Seniority
Senior, hands-on IC with supervisory leadership