Strategic Delivery Lead, 3PL
Core
Senior program lead driving digital transformation and automation of low-complexity inbound volume within 3PL workflows.
Role type
Senior IC strategic delivery lead (operations/digital transformation)
Builds
Automated/AI-assisted 3PL workflows and digital transformation initiatives
Domain
Healthcare logistics and 3PL operations
Deliverable
production ML models | product features
Required skills
Program management, digital strategy, business process improvement, stakeholder management, cross-functional coordination, KPI tracking, vendor management, automation deployment, operational workflow optimization
Preferred skills
3PL operations experience, AI/automation in contact center or logistics, self-service deflection measurement, automation ROI tracking
Technologies
AI, automation solutions
Responsibilities
Own delivery roadmap for 3PL digital transformation workstreams, drive automation of low-complexity inbound volume, manage operational stakeholder relationships, track and report on progress for 3PL workstreams, partner with external vendors to manage build requirements and solution acceptance, identify and resolve cross-functional blockers, apply business process improvement methods to surface automation opportunities
Seniority
Senior, hands-on IC