Agent Operator
Core
Tune AI agent prompts, intents, conversation flows, and knowledge bases to ensure accurate, consistent, and brand-aligned responses across email, chat, and voice channels.
Role type
Senior IC AI Agent Operator (Knowledge & Prompt Tuning)
Builds
AI-driven customer service agents for McKesson's healthcare and pharmaceutical customers
Domain
Healthcare / Pharmaceutical / Generative AI / Agentic AI
Deliverable
production ML models | product features
Required skills
AI knowledge authoring, information architecture, conversation design, knowledge management, transcript analysis, log analysis, prompt engineering, RAG optimization, brand voice alignment, stakeholder collaboration
Preferred skills
LLM experience (Claude, GPT-4, Gemini), Sierra platform familiarity, SQL/Python/JSON, contact center domain experience, responsible AI principles
Technologies
Sierra, LLMs, RAG, vector databases, CMS tools
Responsibilities
Author and structure prompt-aware content for AI agents; optimize knowledge retrieval and metadata; analyze failed conversations to identify knowledge gaps; provide feedback to product and engineering teams; maintain knowledge freshness and review cadences
Seniority
Senior, hands-on IC
