Responsable des opérations, soutien et maintenance des solutions et gestion des fournisseurs/Operations Lead, Solution Support, Maintenance & Vendor Management
Core
Ensures stability, reliability, and continuous evolution of production application solutions while driving operational excellence, automation, and vendor management.
Role type
Senior Operations Lead (Application Support, Maintenance & Vendor Management)
Builds
Stable, resilient application services and optimized vendor partnerships for healthcare distribution and ERP systems
Domain
Healthcare / Pharmaceutical Distribution / Enterprise IT Operations
Required skills
Application support & operations leadership, ITSM (Incident/Problem/Change Management), Process automation & optimization, Vendor relationship & contract management, Root cause analysis, Regulatory compliance (SOX/ITGC), Stakeholder influence without authority
Preferred skills
ERP & distribution system expertise, AI/ML for operational processes, Strategic vendor evaluation & risk management
Technologies
ITSM tools, Automation frameworks, ERP systems, AI/ML tools
Responsibilities
Supervise daily application support activities ensuring system stability and performance; Lead incident, problem, and change management processes; Manage external vendor relationships, SLAs, and contract compliance; Drive continuous improvement initiatives to reduce technical debt and operational risks; Define and monitor operational KPIs and service health metrics; Coordinate vendor participation in major incidents and maintenance activities
Seniority
Senior, hands-on IC with strategic leadership
