Responsable des opérations, soutien et maintenance des solutions et gestion des fournisseurs/Operations Lead, Solution Support, Maintenance & Vendor Management
Core
Ensures stability, reliability, and continuous evolution of production application solutions while managing vendor relationships and driving operational improvements.
Role type
Senior Operations Lead (Application Support, Maintenance & Vendor Management)
Builds
Stable, resilient application services and optimized vendor delivery models
Domain
Healthcare / Pharmaceutical distribution / Enterprise IT Operations
Required skills
Application support & operations, ITSM (Incident/Problem/Change management), Vendor management & SLA enforcement, Process automation, Root cause analysis, Stakeholder influence, Regulatory compliance (SOX/ITGC), ERP/Distribution systems knowledge
Preferred skills
AI/ML for operational processes, Continuous improvement methodologies, Strategic vendor partnership development
Technologies
ITSM tools, ERP systems, Automation frameworks, AI/ML tools
Responsibilities
Supervise daily application support activities ensuring system stability and performance; Lead incident, problem, and change management processes; Manage vendor relationships, contracts, and SLA compliance; Drive automation initiatives to reduce manual interventions; Define and monitor operational KPIs and service health; Ensure regulatory compliance and risk management for applications and vendors
Seniority
Senior, hands-on IC with strategic leadership
