Service Coordinator
Core
Provide overall support for repair and reconditioning work for external and internal customers, managing repair orders, quotations, and production flow.
Role type
Service Coordinator (Manufacturing/Job Shop)
Builds
Repair and reconditioning projects for industrial equipment
Domain
Industrial manufacturing, energy, food, water, shipping
Required skills
Repair/reconditioning coordination, quotation management, production scheduling, blueprint reading, MRP system usage, inventory management, warranty claim processing, cost management, process improvement, customer communication
Preferred skills
Machining and welding techniques understanding, stress resilience, initiative
Technologies
BPCS, Jeeves, Installed Base, SALLY, CAS, OPTO, MRP, Lotus Notes
Responsibilities
Prioritize and coordinate repair project flow; create and formalize repair quotes; maintain production schedules; manage outsource processes; research customer equipment in proprietary systems; create job packets with documentation; manage job costs and margins; coordinate warranty claims; drive 5S and process improvements.
Seniority
Mid-level, hands-on IC