Service Coordinator (Plate Heat Exchanger)
Core
Coordinate repair and reconditioning projects for plate heat exchangers, managing workflow, quotations, and customer communication.
Role type
Service Coordinator (Manufacturing/Job Shop)
Builds
Repair and reconditioning services for external and internal customers
Domain
Industrial manufacturing / Energy / Water / Shipping
Required skills
Blueprint reading, repair/reconditioning coordination, MRP system usage, quote creation, inventory management, process improvement, outsource coordination, warranty claim documentation
Preferred skills
Machining and welding knowledge, stress resilience, team collaboration
Technologies
BPCS, Jeeves, Installed Base, SALLY, CAS, OPTO, MRP, Lotus Notes
Responsibilities
Prioritize and coordinate repair project flow; create and formalize repair quotes; maintain production schedules; manage outsource processes; research customer equipment in proprietary systems; create job packets with drawings and quality plans; manage job costs and margins; coordinate warranty claims; drive 5S and process improvements.
Seniority
Mid-level, hands-on IC