Service Center Team Manager
Core
Supervise and guide a service team to deliver exceptional service, achieve operational targets, and drive continuous improvement in service delivery.
Role type
Service Center Team Manager
Builds
Service delivery operations for Alfa Laval customers
Domain
Industrial equipment maintenance and service
Required skills
Team leadership, shop-floor management, job planning, HSE management, quality systems, Lean processes, Kaizen, PRP, performance management, customer service orientation
Preferred skills
Mechanical Engineering background, knowledge of ALPS, 5S, continuous safety and efficiency improvements
Technologies
ALPS, 5S, Kaizen, PRP, Lean
Responsibilities
Establish and maintain HSE and quality culture, manage and develop team capabilities, lead the team with a customer-oriented mindset, coach direct reports, manage performance issues, adapt internal resources to customer demands, ensure jobs are executed according to priority, implement continuous safety and efficiency improvements, conduct employee reviews, foster positive team culture, drive Kaizen and Lean processes
Seniority
Mid-Senior, hands-on IC