Director, Client Services Excellence and Automation
Core
Drive operational excellence, enablement, and AI-powered transformation across the Client Services organization to scale processes and enhance client outcomes.
Role type
Director, Client Services Operations & AI Automation
Builds
Scalable service delivery processes, governance frameworks, and AI-enabled workflows for advertisers and agencies
Domain
Digital Advertising / Demand Side Platform (DSP) / AI Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Client Services leadership, operational enablement, AI/automation strategy, cross-functional stakeholder management, process improvement, change management, AI workflow design, knowledge management
Preferred skills
Experience with agentic systems, LLM-integrated platforms, RAG-based tools, multi-step agent pipelines, SaaS/enterprise services background
Technologies
Agentic AI, LLMs, RAG, co-pilot interfaces, multi-step agent pipelines, CRM, service platforms
Responsibilities
Build and lead a team focused on enablement and workflow optimization; Establish scalable processes and governance frameworks; Identify and eliminate operational inefficiencies; Own onboarding and continuous learning programs; Partner with technical teams to design and scale intelligent workflow solutions; Serve as connective tissue between Client Services, Product, Sales, and Technology
Seniority
Director, strategic leadership with hands-on execution
