Relationship Manager
Core
Managing a portfolio of hospitality accounts and premium matchday experiences for a Premier League football club, driving renewals, upsells, and guest satisfaction.
Role type
Senior Account Relationship Manager (Hospitality)
Builds
Premium matchday hospitality experiences and client retention programs
Domain
Sports hospitality / Event management
Deliverable
client delivery
Required skills
Managing multiple premium client accounts, driving sales targets and upsells, delivering world-class customer service, handling challenging situations, strong organizational and planning skills
Preferred skills
Experience in a fast-paced environment, ability to work flexibly including matchdays and weekends, international travel readiness
Technologies
N/A
Responsibilities
Developing and maintaining strong relationships with seasonal members, representing the Club as a professional ambassador at matchdays and events, driving revenue through renewals and upsells, managing multiple deadlines and guest needs simultaneously
Seniority
Mid-Senior, hands-on IC