Application Production Support Specialist
Core
Provide end-to-end application operational support for Life Insurance Point of Sales and digital platforms, ensuring availability, stability, performance, and service excellence.
Role type
Application Production Support Specialist
Builds
Life Insurance Point of Sales and digital platforms
Domain
Insurance / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Java, Spring Boot, Spring Data JPA, Spring Cloud Open Feign, AWS Services (S3, DynamoDB, SQS, Step Functions), PostgreSQL, Flyway Migration, JWT Authentication, Maven, Node.js, TypeScript, React, Vite, Single-SPA, Bootstrap, SCSS, Jasper Reports, ITIL Framework, Incident Management, Problem Management, Change and Release Management, Application Monitoring, Root Cause Analysis, SQL Querying, Cloud Computing Concepts
Preferred skills
3+ years in Application Production Support/Maintenance in Financial Services/Insurance/Banking
Technologies
AWS, Java, Spring, PostgreSQL, React, TypeScript, Node.js
Responsibilities
Provide day-to-day production support and batch job execution on AWS Cloud, Java & .NET platforms; Analyze, troubleshoot, and resolve application issues including root cause analysis; Execute data fixes and modifications in SQL databases; Perform SQL queries to retrieve and analyze data; Collaborate with development teams to escalate and coordinate fixes; Monitor system performance and availability; Document all support activities, issues, and resolutions.