Service Specialist
Core
Service Specialist supporting high-touch clients in Group Benefits, handling service calls, plan member education, and new business installation.
Role type
Senior IC client service specialist (Group Benefits)
Builds
Group benefit plans and services for clients
Domain
Insurance / Group Benefits
Deliverable
client delivery
Required skills
Group benefits knowledge, client empathy, problem solving, time management, conflict management, data gathering, plan design revision
Preferred skills
Strong analytical abilities, negotiation skills, independent work, team collaboration
Technologies
Word, Excel, PowerPoint
Responsibilities
Arrange service calls and promote group benefit products, deliver plan member education sessions, train Plan Administrators on E-Services, support new client implementation, manage plan design changes and target dates, participate in team meetings and training
Seniority
Mid-level, experienced IC