Client Experience Associate with Polish & English
Core
Client Experience Associate supporting OANDA's online trading platform by handling customer inquiries, troubleshooting, and account processes via live chat, phone, email, and digital platforms.
Role type
Client Experience Associate (Customer Support)
Builds
OANDA's online trading platform customer satisfaction and account management processes
Domain
FinTech / Online Trading
Deliverable
client delivery
Required skills
Polish (Native or C1), English (Fluent), CRM tools (Salesforce), ticketing systems, regulatory compliance, account opening processes, funding request processing
Preferred skills
Additional European language (French, German, Romanian, Italian), modern customer support infrastructure experience, trading/financial markets experience
Technologies
Salesforce, Zendesk
Responsibilities
Inform clients about OANDA products and assist with usage, provide troubleshooting for platform access and trading tools, manage standard cases using CRM tools, adhere to operational workflows and regulatory standards, participate in operational briefings and training
Seniority
Individual Contributor
