Ejecutivo/a de Atención Telefónica (Ciudad de México, Azcapotzalco)
Core
Handle incoming calls from policyholders reporting incidents such as collisions, theft, tow requests, tire changes, power outages, and fuel delivery.
Role type
Customer service representative (call center)
Builds
Incident reports and customer service interactions
Domain
Insurance / Customer Support
Deliverable
client delivery
Required skills
Active listening, data entry, report generation, protocol adherence, empathy under stress
Preferred skills
Teamwork, adaptability
Responsibilities
Answer policyholder calls, apply service protocols, meet call center targets
Seniority
Entry-level to Junior
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