Ejecutivo/a de Atención Telefónica Nocturno (Ciudad de México, Azcapotzalco)
Core
First point of contact for handling insurance claims and roadside assistance requests via phone, ensuring empathetic and timely service.
Role type
Customer service representative (insurance claims and roadside assistance)
Builds
Insurance claims processing and roadside assistance coordination
Domain
Insurance / Financial Services
Deliverable
client delivery
Required skills
Customer service, data entry, computer operation, empathy, adherence to protocols
Preferred skills
Insurance knowledge, claims handling, roadside assistance experience
Responsibilities
Answer calls from policyholders reporting incidents or needing roadside assistance; Capture incident information accurately in the system; Apply established protocols to ensure quality service; Contribute to meeting team operational targets.
Seniority
Entry-level to Junior