Customer Service Coordinator
Core
Monitor and resolve issues across the order lifecycle, coordinate with internal teams, and support electronic data interchange (EDI) processes to ensure seamless order management and customer satisfaction.
Role type
Customer Service Coordinator (Order Management)
Builds
Order fulfillment and data integrity for Motion Drive Products Division
Domain
Manufacturing / Industrial Automation
Required skills
Order management, EDI processes, ERP systems (SAP), Dispute resolution, Data analysis, Report generation, Process validation, Stakeholder coordination
Responsibilities
Monitor and analyze open order reports to ensure timely fulfillment; Perform maker-checker validation for order accuracy; Investigate and resolve customer disputes regarding orders, shipments, and invoicing; Manage and verify Advanced Shipment Notifications (ASN); Assign and track Delivery Confirmation Tracking (DCT) codes; Identify and follow up on unconfirmed order lines; Sort and resolve EDI errors by coordinating with IT and trading partners; Sort incoming customer cases to appropriate roles; Manage internal sample orders within SAP; Maintain monthly finance back log reports.
Seniority
Entry-level to Mid-level
