Spare Parts Specialist
Core
Supports service sales on spare parts enquiries and coordinates the entire customer supply process, implementation, and execution to achieve high-level service quality and on-time delivery.
Role type
Spare Parts Specialist (Service Operations)
Builds
Customer supply processes, spare parts kits/packages, sales targets, and market analyses.
Domain
Industrial automation, robotics, manufacturing, and technical service sales.
Required skills
Spare parts sales, supply chain planning, Life Cycle Management (LCM), customer issue resolution, sales target determination, pricing/quotation preparation, e-commerce tool management, market analysis.
Preferred skills
Industrial automation/robotics experience, SAP, Salesforce, bilingualism (English/French).
Technologies
SAP, Salesforce, Microsoft Office Suite.
Responsibilities
Manage spare parts evolution with respect to product Life Cycle Management (LCM) shifts; assist in resolution of customer spare parts issues; participate in determining sales targets for sales force; prepare price lists and customer quotations; contribute to developing spare parts back-end cost repositories and front-end e-commerce tools; propose new spare parts, kits, and packages; prepare various analyses by market and by product.
Seniority
Mid-level (4+ years experience)