Technical Support and Warranty
On-site
Core
Provide technical assistance and warranty handling for large motors and generators to internal and external customers.
Role type
Senior Technical Support Engineer (Warranty)
Builds
Customer retention and service business opportunities for ABB Motion
Domain
Industrial automation, motors, generators, and drives
Deliverable
client delivery
Required skills
Warranty handling, technical support for large motors and generators, customer handling, problem analysis, remote asset connection
Preferred skills
Sense of urgency, communication, Microsoft Office
Technologies
Microsoft Office
Responsibilities
Execute support work according to customer expectations, identify and report additional customer concerns, recognize and analyze technical problems via communication and remote connections, identify new service business opportunities.
Seniority
Senior, hands-on IC