Field Technical Support
Core
Provide installation information, address challenges, and deliver software services across pre-sales, post-sales, and service delivery support for large enterprise and complex accounts.
Role type
Senior Field Technical Support Engineer
Builds
Tailored solutions and site support for break-fix activities for large enterprise accounts
Domain
IT Hardware & Field Services
Required skills
Automation, Chemistry, Commissioning, Electrical Engineering, Electromechanics, Electronics, Field Service Management, Hand Tools, Operating Systems, Preventive Maintenance, Test Equipment, Technical Support
Preferred skills
Customer Relationship Management, Customer Support, Key Performance Indicators (KPIs), Process Improvement, Safety Standards, Technical Training, Technical Services, Technical Training
Technologies
Automation, Chemistry, Commissioning, Electrical Engineering, Electromechanics, Electronics, Field Service Management, Hand Tools, Operating Systems, Preventive Maintenance, Test Equipment
Responsibilities
Provide comprehensive overview of installation activities and site-specific information; Address customer-relation challenges promptly and escalate issues; Offer software services encompassing pre-sales, post-sales, and service delivery support; Deliver tailored solutions to large enterprise, complex, or corporate accounts; Utilize proactive monitoring techniques to identify opportunities for preventing problems; Provide site support for customer break-fix activities and lead onsite escalation support; Coordinate departmental work, mentor the team, and serve as an escalation point; Identify opportunities for improvement and assure effective business controls.
Seniority
Senior, hands-on IC