Technical Account Manager
Core
Ensure customer satisfaction and loyalty for assigned accounts in the Energy Industry by managing service contracts, technical requests, and performance metrics.
Role type
Senior Technical Account Manager
Builds
Service contracts deliverables and value reports for plant fleet evolution and life cycle management
Domain
Oil & Gas and Power Generation
Deliverable
client delivery
Required skills
Control systems expertise, DCS/PLC/SCADA architectures, industrial communication protocols, engineering background, cross-functional team orchestration, site performance data analysis, proactive maintenance planning, obsolescence mitigation, digital adoption roadmaps (via careerplan.io/jobs/JR00049384-technical-account-manager-at-abb)
Preferred skills
Ability to translate technical constraints into operational impact, active listening, conflict resolution, trusted advisor traits
Technologies
DCS, PLC, SCADA, industrial communication protocols
Responsibilities
Support customers proactively by anticipating needs and leveraging account familiarity; Ensure plant fleet under service agreement receives evolution plans and life cycle reports; Measure, report, and present service value to stakeholders from Maintenance Managers to Plant Managers; Identify service and system sales opportunities to expand ABB's value and grow service contracts
Seniority
Senior, hands-on IC
