Customer Quality Engineering Specialist
Core
Represent the Voice of the Customer, facilitate resolution of customer cases via root cause analysis, and implement preventive and corrective actions using quality data analytics.
Role type
Customer Quality Engineering Specialist
Builds
Preventive and corrective actions for customer cases
Domain
Industrial manufacturing / Quality Engineering
Deliverable
client delivery
Required skills
Root cause analysis, 5S, 8D Reports, PPAP, risk evaluation, cross-functional collaboration
Preferred skills
Mechanical engineering background, team leadership
Technologies
MS Office
Responsibilities
Represent the Voice of the Customer within the organization; Facilitate resolution of customer cases by following a robust root cause analysis and implementing preventive and corrective actions; Use quality data analytics from the organization to identify risks, failures, and non-conformances; Enable and coach employees to evaluate risks, problems, and solutions from a customer/stakeholder point of view.
Seniority
Individual Contributor
