Digital Platform Specialist - RDS
Core
Deliver remote diagnostics services and support product development for ABB's service operations to ensure uninterrupted customer site operations.
Role type
Senior IC digital platform specialist (remote diagnostics)
Builds
Remote diagnostic services and service operations processes
Domain
Industrial automation + cloud infrastructure
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Remote diagnostics, Azure services, network protocols (TCP/IP, DNS, DHCP), database management, process optimization, cross-department collaboration
Preferred skills
Spanish language proficiency
Technologies
Azure, MS Office, Windows, Ubuntu OS
Responsibilities
Perform remote diagnostic services and provide high-end technical support, collect and analyze data to generate reports, track recommended actions with customers and internal teams, configure remote diagnostic services and maintain service databases, assist in developing and optimizing service operations processes, support Service Product Development and Sales teams
Seniority
Mid-to-Senior, hands-on IC