Technical Support (w/m/d)
Core
Provide 1st Level technical support for Energy Management Systems, resolve customer incidents, and assist in product improvement through feedback and testing.
Role type
Technical Support Engineer (Energy Management Systems)
Builds
Energy Management Systems and installations
Domain
Energy management, automation, and environmental technology
Required skills
Electrical engineering background, fault analysis, system configuration, monitoring, control and automation concepts, networking knowledge
Preferred skills
Knowledge of network and fieldbus technologies, experience in measurement and control engineering, familiarity with IT or networking, passion for photovoltaics and energy storage
Technologies
Energy Management Systems, fieldbus technologies, control and automation systems
Responsibilities
Handle technical customer inquiries and incidents as 1st Level Support, configure and maintain Energy Management Systems from the office, implement control and automation concepts, perform fault analysis, test new features in load and energy management
Seniority
Entry to Mid-level, hands-on IC