Call Claims Handler, Claims (CF1)
Core
Handle customer calls and emails to assess, investigate, negotiate, and settle travel insurance claims efficiently while providing high-standard customer service.
Role type
Claims Handler (Insurance)
Builds
Travel insurance claim settlements and customer support
Domain
Financial Services / Travel Insurance
Deliverable
client delivery
Required skills
Verbal and written communication, numeracy and literacy, PC skills (Work & Outlook, Excel), empathy, listening skills, call handling, decision-making, time management, policy knowledge, regulatory compliance (FCA, GDPR)
Preferred skills
None stated
Technologies
Work, Outlook, Excel, claims IT systems
Responsibilities
Register new claims and secure accurate understanding of circumstances, accurately record case data, investigate and settle claims within authority levels, communicate decisions clearly, handle complex cases and complaints, refer potentially fraudulent claims, adhere to quality and KPI metrics
Seniority
Individual Contributor