Call Claims Handler, Claims (CF1)
Core
Handle customer calls and emails to assess, investigate, negotiate, and settle travel insurance claims efficiently while providing high-standard customer service.
Role type
Claims Handler (Insurance)
Builds
Travel insurance claim resolutions for members of loyalty and benefits programs
Domain
Financial Services / Travel Insurance
Deliverable
client delivery
Required skills
Tele-claims handling, conversational claims assessment, claim investigation, negotiation, fraud detection, policy interpretation, regulatory compliance (FCA/GDPR), accurate data recording, deadline management
Preferred skills
Excel proficiency, advanced PC skills, process improvement identification
Technologies
Work, Outlook, Excel, claims IT systems
Responsibilities
Register new claims and secure accurate understanding of claim circumstances; assess claims using tele-claims and conversational methods; investigate and settle claims within authority levels; handle complex cases and complaints; refer potentially fraudulent claims; ensure compliance with regulatory requirements; report on quality and KPI metrics
Seniority
Individual Contributor