CRM & Reporting Analyst
Core
Own, configure, and optimize the Microsoft Dynamics CRM platform to support commercial teams, ensuring system stability, data quality, and alignment with business processes.
Role type
CRM System Owner & Data Governance Analyst
Builds
Configured CRM environments, governed data structures, and optimized user workflows for Commercial Excellence and Sales teams
Domain
Healthcare technology / CRM Administration / Data Governance
Deliverable
product features
Required skills
Microsoft Dynamics CRM administration, data governance, data quality management, user lifecycle management, system configuration, workflow design, release management, stakeholder collaboration
Preferred skills
Advanced Excel, VBA, Power Automate, Power BI, commercial process knowledge, change management
Technologies
Microsoft Dynamics CRM, Excel, VBA, Power Automate, Power BI
Responsibilities
Manage CRM data structures, business rules, workflows, and security roles; Lead data quality reviews, audits, and remediation; Design and deliver CRM user training; Act as escalation point for complex CRM incidents; Partner with Commercial Excellence and Sales leadership to align CRM with business needs; Drive continuous improvement of CRM governance and usability
Seniority
Mid-level, hands-on IC
