Customer Care Specialist - Health Care (Fixed-Term Contract) / Spécialiste du service à la clientèle – Soins de santé (contrat à durée déterminée)
Core
Customer Care Specialist driving interest in Convatec's healthcare products through inbound and outbound calls, lead follow-up, and product sampling to improve patient quality of life.
Role type
Customer Care Specialist (Health Care)
Builds
Consumer engagement campaigns, product sampling programs, and sales leads
Domain
Healthcare / Medical Devices
Deliverable
client delivery
Required skills
Bilingual communication (French/English), high-volume call management, customer needs assessment, product knowledge, data entry, campaign feedback
Preferred skills
Healthcare settings experience, patient support, structured conversation techniques
Technologies
Computer-based contact/database management programs
Responsibilities
Execute high volume of inbound and outbound calls, identify customer needs and present product information, plan and prioritize activities to meet targets, provide life-improving advice and solutions, capture sales opportunities, provide campaign feedback and consumer insights to Marketing, accurately complete customer profiles and post-call notes, convey professional phone image, ensure compliance with guidelines
Seniority
Entry-level to Mid-level, hands-on IC