Operations Administration Executive
Core
Deliver a centralized administration service for Fulfilment, Claims, and Customer Relations, handling customer correspondence, complaints, data requests, and regulatory compliance (GDPR).
Role type
Operations Administration Executive.
Builds
Operational reports, claims cases, and processed correspondence for a global travel and insurance group.
Domain
Insurance and Travel.
Deliverable
dashboards & analysis.
Required skills
Document scanning and archiving, shared inbox management, complaint logging, GDPR compliance, Microsoft Office (Excel/Outlook), regulatory adherence.
Preferred skills
Insurance/Travel/Financial Services experience, FCA/ICOBS knowledge.
Technologies
Microsoft Office, internal claims systems.
Responsibilities
Open and sort incoming post, manage shared claims inboxes, log complaints and Subject Access Requests, produce operational reports, archive documentation, process excess payments.
Seniority
Individual Contributor.
