Customer Success Lead
Core
Lead customer success and technical delivery for industrial digital solutions, managing the end-to-end customer lifecycle from discovery to post-go-live support.
Role type
Senior Customer Success Lead (Technical)
Builds
Digital platforms and industrial control solutions for manufacturing and process industries
Domain
Industrial automation, digital transformation, control systems
Deliverable
production ML models | product features | client delivery
Required skills
software engineering, industrial software development, digital applications, control systems, agile methodologies, Scrum, CI/CD, DevOps, AI/ML, Generative AI, cloud-native applications, UI/UX development, C, C++, C#, Java, .NET, Python
Preferred skills
leading distributed teams, cross-functional collaboration, technical sales support, root cause analysis, software product roadmap contribution
Technologies
C, C++, C#, Java, .NET, Python, cloud-native applications, AI/ML, Generative AI
Responsibilities
Act as key technical entry point for escalated customer issues and filter requests; manage end-to-end customer lifecycle including opportunity qualification, solution blueprinting, pilots, and deployment; provide consultative technical assistance to improve customer productivity; coordinate project execution with operations teams to manage lead time and delivery; manage technical training and demos; track customer satisfaction and translate feedback into actionable backlog items; contribute to software product roadmap and digital strategy.
Seniority
Senior, hands-on IC with team leadership