Housing Assessment & Advice Officer
Core
Deliver high-quality, empathetic front-door triage and advice to navigate customers through housing services, prevent homelessness, and allocate council homes based on needs and legislation.
Role type
Senior IC housing assessment and advice officer
Builds
Housing allocation decisions, homelessness prevention plans, and sustainable housing solutions for vulnerable individuals
Domain
Public sector housing and social services
Required skills
Case management, independent decision-making, policy interpretation, stakeholder liaison, data recording, mentoring, conflict de-escalation, tenancy sustainment support
Preferred skills
Knowledge of local housing legislation, experience with vulnerable populations, multi-agency collaboration
Technologies
IT systems for housing lists and case management
Responsibilities
Conduct initial triage and needs assessments for housing applicants; provide accurate advice on housing options and homelessness prevention; make independent decisions on priorities, direct lets, and disqualifications; liaise with housing providers for property nominations; support customers with bidding, mutual exchanges, and tenancy sustainment; attend case conferences and represent the team at multi-agency meetings; mentor new starters.
Seniority
Senior, hands-on IC with decision-making authority