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Digital frontline moderator for InfoPa'lante, a humanitarian platform providing refugees and displaced persons with accessible information on legal rights, transport, and medical services.
Role type
Social media moderator and community engagement specialist
Builds
Information access and decision-making support for refugees in crisis
Domain
Humanitarian aid / Refugee support / Digital community management
Deliverable
dashboards & analysis
Required skills
Social media moderation, case escalation protocols, community engagement, data reporting, cultural awareness, legal knowledge (regularization, health access), software proficiency (Windows, Android, Google Suite)
Preferred skills
Facebook page management, customer service experience
Responsibilities
Respond to user messages and comments on social media channels, escalate vulnerable cases to protection specialists, analyze communication trends and information gaps, generate daily reports, collaborate with editorial teams on content responses
Seniority
Junior, individual contributor