Signpost Manager
Core
Lead strategic planning and implementation of Signpost/Responsive Information Services (RIS) and AI chatbot pilots in Pakistan to provide verified information to communities affected by conflict and disaster.
Role type
Senior IC humanitarian information services manager
Builds
Digital information platforms (InfoYahan), AI chatbot services, and community information response systems
Domain
Humanitarian aid / Digital communications / AI-enabled services
Deliverable
product features
Required skills
Strategic planning, team management, digital platform management, stakeholder engagement, program coordination, data analytics, protection-sensitive communication, project design, proposal development
Preferred skills
Chatbot implementation, AI-enabled services, Zendesk, social media analytics, community consultation methods
Technologies
InfoYahan, Zendesk, AI chatbots
Responsibilities
Lead strategic planning for Signpost/RIS in Pakistan; oversee InfoYahan digital platforms and content quality; supervise Signpost/RIS team; coordinate with sectoral and field teams; monitor platform analytics and program reporting; lead AI chatbot pilot implementation and safety reviews; ensure compliance with safeguarding and data protection policies.
Seniority
Senior, hands-on IC