Membership Manager | Myaree
Core
Lead a team of Member Support Consultants to drive membership growth, manage front desk operations, and ensure exceptional service standards for club members.
Role type
Senior IC Membership Manager (Team Lead)
Builds
Membership growth and retention for fitness clubs
Domain
Fitness & Health Clubs
Required skills
Sales target achievement, team coaching and mentoring, customer journey management, sales techniques (up-selling/cross-selling), roster management, business computer systems
Preferred skills
Customer retention strategy expertise, First Aid and CPR certification
Technologies
Business computer systems
Responsibilities
Manage daily workflow of the MSC team to meet monthly sales targets, Achieve individual monthly and annual sales targets, Create structures to ensure team meets daily performance criteria, Assist with delivery of sales training to the MSC team, Achieve member retention and growth budgets, Respond to enquiries within 24 hours, Support development of initiatives to drive membership growth, Support development of the MSC fortnightly roster
