Desktop Support Analyst
Core
Provide on-site and remote technical assistance for hardware, software, operating systems, VDIs, and audio-visual technologies to support colleagues across 12 global offices.
Role type
Desktop Support Analyst
Builds
Maintains and configures workstations, laptops, mobile devices, printers, and meeting room equipment; supports internal and external video conferences.
Domain
Global Investment Management / IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows 11, LAN/WAN, Ethernet, PC Hardware, iOS Support, Active Directory, VC/AV Support, virtual desktops
Preferred skills
Microsoft Office, Adobe Acrobat, ServiceNow, ITIL Foundation, MCSA, A+, Windows 11 Certification
Technologies
Windows 11, Microsoft Teams, Webex, Zoom, ServiceNow, Active Directory
Responsibilities
Diagnose and resolve hardware, software, and VDI issues; configure and maintain workstations, laptops, and mobile devices; manage new hire onboarding and access provisioning; troubleshoot audio-visual and video conference meetings; maintain hardware inventory.
Seniority
Individual Contributor
