Monitoring Engineer
Core
Real-time monitoring, incident detection, triage, and coordination for enterprise eCommerce, POS, ERP (SAP), and infrastructure systems within a 24x7 Global Command Center.
Role type
L1 Operations Monitoring Engineer
Builds
High availability and reliability of business-critical systems including eCommerce platforms, POS, ERP, and integrations
Domain
Retail eCommerce, Enterprise ERP, Cloud Infrastructure, Network Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Monitoring tools (Dynatrace, Datadog, Splunk, New Relic, AppDynamics, Zabbix, Nagios, PRTG), Incident management, Runbook execution, ITIL processes, Log interpretation, Alert triage, Escalation coordination, SLA adherence
Preferred skills
SAP ecosystem knowledge, Retail/eCommerce experience, Python/Shell scripting, ITIL certification
Technologies
Dynatrace, Datadog, Splunk, New Relic, AppDynamics, Zabbix, Nagios, PRTG, SAP ECC, BW, Boomi, ServiceNow
Responsibilities
Monitor enterprise systems and infrastructure for anomalies; Perform first-level triage and validate alerts; Execute predefined runbooks and SOPs; Escalate incidents to L2/L3 teams with proper documentation; Create and manage incident tickets in ITSM tools; Participate in 24x7 shift-based handovers
Seniority
Mid-level, hands-on IC
