Service Representative
Core
Front-desk service representative managing admissions, registration, student accounts, and customer service for the Student Wellness Hub.
Role type
Service Representative (Admissions & Registration)
Builds
Student wellness services, appointment scheduling, and administrative records for the Student Wellness Hub.
Domain
Higher Education / Student Health Services
Deliverable
product features
Required skills
Customer service, admissions processing, registration management, student account handling, data entry, document scanning, payment processing, secretarial support, multi-tasking, confidentiality, MS Office (Word, Excel, Outlook), clinical/administrative systems (Titanium, Medesync).
Preferred skills
French language proficiency, experience with clinical information systems.
Responsibilities
Provide customer service and act as first point of contact; schedule professional appointments and verify student eligibility; process admission applications, registrations, and fee payments; maintain and update student information in electronic systems; scan paper files; transmit referrals and documents; provide secretarial support.