Tier II Desktop Support
Core
Provide advanced technical support for desktops, laptops, peripherals, and enterprise applications in a manufacturing environment, including troubleshooting hardware, software, and network issues.
Role type
Tier II Desktop Support Specialist
Builds
Stable IT operations for manufacturing, warehouse, and office users
Domain
Manufacturing / Enterprise IT
Required skills
Windows 10/11, Microsoft 365, Active Directory, TCP/IP, DNS, DHCP, VPN, Wi-Fi, Hardware Troubleshooting, Incident Management, Root-Cause Analysis, IQMS ERP, DELMIAWorks
Preferred skills
Manufacturing processes knowledge, ERP user support, Network connectivity troubleshooting
Technologies
Windows 11, Microsoft 365, Outlook, Teams, Active Directory, IQMS ERP, DELMIAWorks, TCP/IP, DNS, DHCP, VPN, Wi-Fi
Responsibilities
Troubleshoot hardware, software, OS, application, and network issues; Manage user accounts and workstation configurations; Support IQMS ERP/DELMIAWorks; Coordinate with ERP, network, and security teams; Document incidents and perform root-cause analysis; Support user onboarding and hardware refreshes.
Seniority
Mid-level (3-5 years experience)