Technical Trainer- Internal University
Core
Designing and governing the Internal Technical University to build scalable technical training programs, certification frameworks, and role-based development pathways for the Aftermarket organization.
Role type
Senior Instructional Designer and Training Program Architect
Builds
Structured curricula, certification programs, and learning pathways for technical support and field service roles
Domain
Industrial foodservice equipment manufacturing and aftermarket service
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Instructional design (ADDIE), curriculum development, certification framework design, technical diagnostic troubleshooting, adult learning principles, program management, cross-functional collaboration
Preferred skills
eLearning authoring tools (Storyline, Rise, Captivate), LMS administration, competency modeling, Lean/continuous improvement, aftermarket industry experience
Technologies
Storyline, Rise, Captivate, LMS
Responsibilities
Design and manage the Internal Technical University framework; Build comprehensive technical curricula for equipment knowledge and diagnostic troubleshooting; Design and manage certification programs to validate technical competency; Conduct training needs analysis to identify capability gaps; Partner with Engineering and Support to align training with service execution; Measure training effectiveness through KPIs like First-Time Resolution and Repeat Demand Rate.
Seniority
Senior, hands-on IC with program ownership