Digital Analyst
Core
Drive adoption of digital tools and automation across finance, commercial, contracting, and corporate processes to increase productivity.
Role type
Digital Analyst (Process Automation & Tool Adoption)
Builds
Practical automation tools, project registers for process re-engineering, and documented workflows.
Domain
Corporate operations, finance, commercial, and contracting within the travel industry.
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Process automation assessment, automation project tracking, tool development, documentation of workflows/SOPs, user enablement, stakeholder collaboration, problem-solving, data analysis, SQL, Power BI, ticketing systems (Freshdesk/Zendesk), business intelligence.
Preferred skills
Knowledge of emerging technologies, customer service principles, travel or B2B organizational experience.
Technologies
Robotic process automation platforms, workflow management tools, Freshdesk, Zendesk, Power BI, SQL.
Responsibilities
Review and assess opportunities to simplify, remove, or automate business processes; establish and maintain a project register for automation; develop practical automation tools; ensure solutions are documented and sustainable; support colleagues in building confidence with corporate technology; drive continuous improvement in technology use; collaborate with stakeholders to deliver solutions improving operational efficiency.
Seniority
Individual Contributor, mid-level