Financial Aid Specialist (Customer Service Specialist Intermediate)
Core
Provides high-quality customer service and administrative support for financial aid, scholarships, and student services at a community college front desk.
Role type
Customer service specialist (financial aid)
Builds
Student support services and scholarship administration
Domain
Higher education / Student financial services
Deliverable
client delivery
Required skills
Customer service, data entry, document processing, web navigation assistance, office management, Microsoft Office 365
Responsibilities
Answering calls and providing accurate information to students and the public, assisting with FAFSA completion and loan applications, processing and verifying scholarship eligibility, scanning and tracking financial aid documents, coordinating workshops and seminars, managing work study students.
Seniority
Intermediate, full-time employee