Guest Services- Satellite Music Hall
Core
Front of House staff providing guest services, ticket scanning, safety monitoring, and emergency response at live music venues.
Role type
Guest Services Associate (Venue Operations)
Builds
Guest experiences and safe venue operations for live music events
Domain
Live entertainment / Event management
Deliverable
product features
Required skills
Customer service, ticket verification, emergency response, physical stamina, conflict resolution, accessibility assistance
Preferred skills
Strategic thinking, creative problem solving, teamwork, knowledge of live music
Technologies
Ticket scanning systems, venue information kiosks
Responsibilities
Greet guests and scan tickets, answer inquiries and resolve complaints, assist guests with special needs, guide guests to exits during emergencies, maintain venue safety and cleanliness, verify staff credentials, assist at informational kiosks