Guest Services Supervisor
Core
Supervise front-line Guest Services Staff at live entertainment venues, ensuring exceptional guest experiences and operational standards.
Role type
Guest Services Supervisor (Live Events)
Builds
Guest service operations and event execution for live entertainment venues
Domain
Live entertainment / Event management
Deliverable
product features
Required skills
Supervisory leadership, staff coaching and mentoring, conflict resolution, emergency response, customer service recovery, policy enforcement, pre-shift planning, accessibility coordination, performance monitoring, physical stamina
Preferred skills
Event/sports/theatre operations knowledge, 60+ college credit hours or equivalent certifications, report documentation
Technologies
None stated
Responsibilities
Supervise and coach front-line Guest Services Staff, address customer concerns and provide recovery solutions, manage pre-shift meetings and staff assignments, ensure venue standards and safety compliance, act as liaison between management and staff, enforce disciplinary actions, coordinate with Security and Accessibility Services
Seniority
Mid-level Supervisor