Box Office Supervisor – Fillmore Philadelphia
Core
Supervise daily box office operations including ticket sales, Will Call, guest lists, and scanning for live music venues.
Role type
Box Office Supervisor
Builds
Ticketing operations and guest services for live events
Domain
Live entertainment / Event ticketing
Required skills
Box office management, cash handling, leadership, customer service, staff training, recruitment, inventory management, ticketing software proficiency, pricing strategy implementation, payroll scheduling, band settlement, database management, call center operations, ADA compliance
Preferred skills
Live environment operations experience, counterfeit cash detection, Microsoft Office Suite, prioritization, time management, multitasking, open communication
Technologies
Ticketing systems, Microsoft Office (Outlook, PowerPoint, Word, Excel), Call center phone systems
Responsibilities
Supervise department staff and ensure positive team environment, manage daily box office functions and cash handling, assist with staff evaluations and recruitment, facilitate inter-departmental communication, maintain ticketing inventory and software functionality, interact with artists and management for settlements and reporting, ensure ADA compliance and handle VIP sales coordination
Seniority
Mid-level, hands-on management