LN Venues, Venue Applications Support Analyst (California)
Core
Support Point-of-Sale (PoS) applications and troubleshoot technical issues for Live Nation venues including amphitheaters, clubs, and theatres.
Role type
Support Analyst (PoS Systems)
Builds
Point-of-Sale systems for event ticketing and live entertainment venues
Domain
Live entertainment industry / Hospitality technology
Required skills
PoS system support, troubleshooting hardware/software, data integrity management, Microsoft Excel (formulas, pivot tables), customer service, travel adaptability
Preferred skills
Appetize or Micros experience, food and beverage operations knowledge, basic accounting practices
Technologies
PoS systems, CCTV, Digital Signage, Time & Attendance, Microsoft Excel
Responsibilities
Input PoS data (menu items, prices, credentials), diagnose device malfunctions, author end-user guides, test new software versions, document and escalate issues, lead on-call helpdesk, provide customer support, travel for venue support
Seniority
Entry-level to Mid-level, hands-on IC