LN Venues, Venue Applications Support Analyst (California)
Core
Provide technical support for Point-of-Sale (PoS) systems and related venue technologies (CCTV, Digital Signage) to ensure seamless operations for event staff.
Role type
Venue Applications Support Analyst (PoS focus)
Builds
PoS applications, venue operational systems
Domain
Live entertainment, event ticketing, food and beverage operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
PoS system support, troubleshooting hardware/software, data integrity management, Microsoft Excel (formulas, pivot tables), customer service, travel adaptability
Preferred skills
Appetize/Micros experience, food and beverage operations knowledge, basic accounting practices
Technologies
PoS systems, CCTV, Digital Signage, Time & Attendance, Microsoft Excel
Responsibilities
Input PoS data (menus, prices, credentials), diagnose device malfunctions, author end-user guides, test new software versions, document and escalate issues, lead on-call helpdesk, provide customer support, travel for venue support
Seniority
Junior to Mid-level, hands-on IC