Client Support Specialist
Core
Deliver high-quality operational support and consultancy to event organizers and promoters, ensuring seamless execution of their events using Ticketmaster's ticketing systems.
Role type
Client Support Specialist (Account Management & Operations)
Builds
Operational support for event lifecycle, client onboarding, and system adoption for Ticketmaster clients.
Domain
Live entertainment / Ticketing / Event Operations
Deliverable
client delivery
Required skills
Event support or box office operations experience, Ticketmaster systems knowledge, Microsoft Excel/PowerPoint proficiency, English fluency, problem-solving, relationship management
Preferred skills
Entertainment industry background, prior Ticketmaster experience, university degree
Technologies
Salesforce, TM1 portal, Ticketmaster ticketing platforms, Access Control products
Responsibilities
Lead client onboarding and manage full operational lifecycle of client events, provide consultancy to define tailored technical solutions, troubleshoot software/hardware issues and coordinate with Field IT, deliver training on platform features and tools, maintain accurate support records in Salesforce, provide onsite event support and after-hours assistance.
Seniority
Mid-level, hands-on IC