Senior Product Solutions Specialist
Core
Provide oversight, office hours, and on-call support for the Microflex ticketing platform infrastructure and services across Europe and emerging markets.
Role type
Senior IC application support specialist (ticketing systems)
Builds
Ticketmaster ticketing platform services and client support operations
Domain
Live entertainment industry + ticketing technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
SQL, HTML, XML, incident management, change management, ITIL, mentoring, problem ownership, advanced product knowledge
Preferred skills
PowerShell, Splunk, Kibana, Zabbix, networking troubleshooting, database products (MSSQL, MySQL), Jira, Salesforce, configuration management
Technologies
Microflex ticketing platform, SQL, HTML, XML, PowerShell, Splunk, Kibana, Zabbix, MSSQL, MySQL, Jira, Salesforce
Responsibilities
Respond to international business requests for support on ticketing systems; prioritize and triage support requests; test reported problems and manage bug processes; work with Tier 2/3 teams to resolve escalated issues; provide advanced training sessions on ticketing systems; participate in managing business disruptions; promote the department and implement activities impacting multiple components.
Seniority
Senior, hands-on IC with mentoring responsibilities
