Business Support Specialist
Core
Leads process improvement, root cause analysis, and lean implementation to optimize operations and drive business performance in debit order collections.
Role type
Senior IC business support specialist (process improvement & collections)
Builds
End-to-end collection processes and operational efficiency
Domain
Financial services (collections) + Operations
Required skills
Process improvement, Root cause analysis, Lean implementation, Data analysis, Collections management, Incident management, Training development, Reconciliation processes, DebiCheck mandate management, South African payment systems knowledge
Preferred skills
Advanced Microsoft Excel, Large dataset analysis, External stakeholder engagement, Operational reporting
Technologies
Microsoft Excel, DebiCheck, Registered Mandate, EFT debit order systems
Responsibilities
Review existing operations and implement innovation processes; Control business performance metrics; Analyze data from multiple sources to identify business impacts; Manage expertise-led root cause analyses and corrective actions; Evaluate complex solutions against business criteria; Lead lean implementation areas; Design and deliver training courses; Validate test methods and procedures.
Seniority
Mid-Senior, hands-on IC